Refund policy

Your rights come first

Our services come with guarantees that can't be excluded under the Australian Consumer Law. If there's a major failure, you can cancel and ask for a refund for the unused part of what you paid. Nothing in this policy limits those rights.

Plans

• Cancel any time in Settings > Plan and billing. Your plan runs to the end of the month you've paid for, then stops, and nothing more is charged.
• Beyond what the law requires, we don't refund part of a month or plan credits you didn't use.
• Cancel during the free trial and nothing is charged.

Top-ups

• Top-up credits last 12 months, including after you cancel your plan.
• Beyond what the law requires, we don't refund top-up credits you didn't use.

Work that doesn't finish

When a piece of AI work fails or doesn't finish, its credits come back to you automatically. Settings > Credits shows every charge and refund.

Disputed payments

If you dispute a payment with your bank or card provider, the credits it paid for that you haven't used stop straight away. Asking us first is usually quicker.

Asking for a refund

Contact the admin with your account email and what went wrong, and we'll look at your case. How and when refunds are paid is to be confirmed once our lawyer has reviewed this draft. See also the terms of service.